Indian Service Industry: Facing a Disruption
Rajat gupta’s comments on Indian IT industry in ET that they should rightly panic, because they haven’t invested in upcoming technologies comes at an appropriate time. Technology, anti-globalization movement, Donald Trump……recession and a combination of various other factors puts the entire gamut of Indian service industry at a great risk. IT was initially powered by the Y2K and outsourcing wave since mid 90s. The entire business model of IT industry: – based on cheap and talented manpower today stands at risk, due to AI and Cloud and other technologies and anti-globalization movements in US. Technology is already disrupting the financial services sector and companies like PayTm are threatening conventional banks. The entire BPO and KPO industry today stands at a Strategic Inflection Point, as protests against outsourcing are rising and new technologies are threatening to make the business model of this industry unviable – inform of automation using AI and cloud. The business model o...